Meet Our Team

The People Behind Lwal Recovery

Our dedicated team of professionals works around the clock to ensure you receive the best car recovery service in the UAE. Meet the experts who make it all possible.

100+
Team Members
200+
Partner Drivers
15+
Years Combined Experience
7
Emirates Covered

Our Leadership Team

Experienced leaders driving innovation and excellence in car recovery services

Ahmed Al-Mansouri

Ahmed Al-Mansouri

Chief Executive Officer

With over 15 years in the automotive industry, Ahmed founded Lwal Recovery with a vision to revolutionize car recovery services in the UAE.

Experience
15+ years
Specialization
Business Strategy & Operations
Key Achievements
  • Founded 3 successful automotive companies
  • UAE Business Excellence Award 2023
  • Industry Innovation Leader
Sarah Johnson

Sarah Johnson

Chief Technology Officer

Sarah leads our technology initiatives, ensuring our platform remains at the forefront of innovation in the recovery services industry.

Experience
12+ years
Specialization
Technology & Innovation
Key Achievements
  • Led digital transformation at 2 Fortune 500 companies
  • MIT Technology Review Innovator
  • Published 15+ tech papers
Mohammed Hassan

Mohammed Hassan

Head of Operations

Mohammed oversees our daily operations across all Emirates, ensuring every customer receives exceptional service quality.

Experience
10+ years
Specialization
Operations & Logistics
Key Achievements
  • Reduced response times by 40%
  • Implemented ISO 9001 standards
  • Led team of 200+ professionals
Lisa Chen

Lisa Chen

Customer Experience Director

Lisa ensures every customer interaction exceeds expectations, leading our customer service and quality assurance teams.

Experience
8+ years
Specialization
Customer Experience & Quality
Key Achievements
  • Achieved 4.9-star customer rating
  • Customer Service Excellence Award
  • Trained 500+ service professionals

Our Departments

Specialized teams working together to deliver exceptional service across all touchpoints

Operations Team

45 members

Our operations team coordinates dispatch, manages driver networks, and ensures efficient service delivery across all Emirates.

Key Responsibilities:
  • 24/7 dispatch coordination
  • Driver network management
  • Route optimization
  • Quality assurance

Customer Support

25 members

Multilingual customer support team providing assistance in English and Arabic, available around the clock.

Key Responsibilities:
  • 24/7 customer assistance
  • Emergency response coordination
  • Complaint resolution
  • Service guidance

Technical Team

18 members

Our technical experts maintain and develop our platform, mobile apps, and tracking systems for optimal performance.

Key Responsibilities:
  • App development & maintenance
  • System monitoring
  • Data analytics
  • Security management

Quality Assurance

12 members

Dedicated team ensuring all services meet our high standards through continuous monitoring and improvement.

Key Responsibilities:
  • Service quality monitoring
  • Driver performance evaluation
  • Process improvement
  • Compliance management

Our Core Values

The principles that guide our team and shape our company culture

Excellence

We strive for excellence in every service interaction

Customer First

Our customers are at the heart of everything we do

Integrity

We operate with transparency and honesty

Innovation

We continuously innovate to improve our services

Join Our Growing Team

Be part of the UAE's leading car recovery service. We're always looking for talented individuals who share our passion for excellence.

Great Team

Work with passionate professionals

Growth Opportunities

Advance your career with us

Great Benefits

Competitive packages and perks