Privacy Policy
1. Introduction
LWAL SOFTWARE PROGRAMMING AND WEBS DESIGN LLC ("we," "our," or "us") operates the LWAL Recovery mobile applications ("Customer App") and LWAL Recovery SP ("Service Provider App") (collectively, the "Apps"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Apps.
- Company Name: LWAL SOFTWARE PROGRAMMING AND WEBS DESIGN LLC
- Address: Umm-Al-Quawain, Falaj Al Mualla, Al Falah Street, UAE
2. Information We Collect
2.1 Customer App Users
- Personal Information: Name, phone number, email address
- Profile Information: Profile photo (optional)
- Location Data: Current location for service requests
- Payment Information: Processed through Stripe
- Service Data: Requests, history, communications
2.2 Service Provider App Users
- Personal and Profile Info
- Identity Verification: License and Emirates ID
- Vehicle & Banking Info
- Real-time location (only during active orders)
2.3 Automatically Collected Information
- Device info, usage analytics, IP address
- Log data and crash reports
3. How We Use Your Information
- Service matching & payment processing
- Notifications and platform improvements
- Security & legal compliance
4. Location Data Usage
4.1 Customer Location
Collected for service matching and pricing. Not tracked outside requests.
4.2 Service Provider Location
Tracked only during active orders. Automatically stops post-completion.
5. Information Sharing and Disclosure
5.1 Between Users
Location and profile info shared only during active orders.
5.2 Third-Party Services
We use Stripe and cloud services under strict security terms.
5.3 Legal Requirements
Disclosures may occur under UAE law or legal process.
6. Data Security
- Encrypted data and secure infrastructure
- Access controls and regular assessments
7. Data Retention
- Customer data: 2 years
- Service provider data: active + 2 years
- Location data: deleted after order
8. Your Rights
You may access, correct, delete, or object to processing by contacting us.
9. Children's Privacy
We do not knowingly collect info from users under 18 years of age.
10. International Data Transfers
Data is stored in the UAE. Stripe complies with international standards.
11. Changes to Privacy Policy
We’ll notify users of changes via the app and email.
12. Contact Information
- Company: LWAL SOFTWARE PROGRAMMING AND WEBS DESIGN LLC
- Address: Umm-Al-Quawain, Falaj Al Mualla, Al Falah Street, UAE
- Email: info@lwalrecovery.ae
13. Governing Law
Governed by the laws of the UAE and the Emirate of Umm-Al-Quawain.