Terms of Service - LWAL Recovery (Customer App)

1. Agreement to Terms

By downloading, accessing, or using the LWAL Recovery mobile application ('App'), you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, do not use the App.

  • Company Name: LWAL SOFTWARE PROGRAMMING AND WEBS DESIGN LLC
  • Address: Umm-Al-Quawain, Falaj Al Mualla, Al Falah Street, UAE
  • Registration: UAE, Umm-Al-Quawain

2. Description of Service

LWAL Recovery is a platform that connects customers with independent towing and recovery service providers in the UAE. We facilitate these connections but do not directly provide towing services.

3. User Eligibility

  • Be at least 18 years of age
  • Have the legal capacity to enter into contracts
  • Provide accurate and complete information
  • Have a valid payment method

4. User Account and Registration

4.1 Account Creation

  • You must create an account to use our services
  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials secure

4.2 Account Responsibility

  • You are responsible for all activities under your account
  • Notify us immediately of unauthorized use
  • We reserve the right to suspend or terminate accounts

5. Service Requests and Booking

5.1 Service Availability

  • Services are available 24/7 throughout the UAE
  • Service availability depends on provider availability in your area
  • We do not guarantee service availability at all times

5.2 Booking Process

  • Select your location and service type
  • Review estimated pricing based on distance
  • Choose payment method and confirm booking
  • Payment is authorized and held until service completion

5.3 Service Matching

  • We connect you with available independent service providers
  • Service providers are not our employees
  • We do not control service provider schedules or availability

6. Pricing and Payment

6.1 Pricing Structure

  • Distance-based pricing
  • Shown before confirmation
  • Final pricing may vary

6.2 Payment Methods

  • Credit/Debit cards via Stripe
  • Apple Pay via Stripe
  • Google Pay via Stripe
  • Cash (where available)

6.3 Payment Authorization

  • Payment authorized upon booking
  • Held until service completion
  • Processed only after successful delivery

7. Cancellation Policy

7.1 Customer Cancellation

  • Cancel before provider arrival

7.2 Service Provider Cancellation

  • Can cancel for safety/operational reasons
  • You will not be charged the cancellation fee
  • Full refund is processed

8. User Conduct and Responsibilities

8.1 Acceptable Use

  • Use the app only for legitimate purposes
  • Provide accurate location info
  • Treat providers with respect

8.2 Prohibited Activities

  • Illegal use
  • False or misleading information
  • Interference with operation
  • Circumventing payment systems
  • Harassment or discrimination

9. Service Provider Relationship

9.1 Independent Contractors

  • Not our employees
  • We do not control how they perform services
  • Providers are responsible for insurance and licensing

9.2 Service Quality

  • We do not guarantee service quality
  • Disputes should be resolved with provider

10. Limitation of Liability

10.1 Platform Limitations

  • We only provide the platform
  • Not responsible for provider actions

10.2 Liability Limits

  • Liability limited to amount paid
  • Not liable for indirect or consequential damages
  • All warranties excluded where legally allowed

11. Dispute Resolution

11.1 Service Disputes

  • Handled between user and provider
  • We may help share contact info

11.2 Platform Disputes

  • Report to our support
  • We will attempt resolution
  • May be subject to UAE arbitration

12. Refunds and Chargebacks

12.1 Refund Policy

  • No refunds for completed services
  • Refunds for canceled services
  • Processed instantly

12.2 Chargebacks

  • Unauthorized chargebacks may suspend account
  • Contact us before disputes

13–20. Final Provisions

Privacy & Data Protection

  • See Privacy Policy
  • Location data collected during service only

Intellectual Property

  • App content belongs to LWAL SOFTWARE PROGRAMMING AND WEBS DESIGN LLC
  • Limited license granted

App & Terms Updates

  • May update terms or app features
  • Continued use = acceptance

Account Termination

  • We may terminate for violations, fraud, or inactivity

Governing Law & Jurisdiction

  • UAE and Umm-Al-Quawain law applies
  • Disputes subject to UAE courts

Severability & Agreement

  • If a part is invalid, rest remains
  • Terms + Privacy = full agreement

Contact Information

For support or questions:

  • Company: LWAL SOFTWARE PROGRAMMING AND WEBS DESIGN LLC
  • Address: Umm-Al-Quawain, Falaj Al Mualla, Al Falah Street, UAE
  • Email: info@lwalrecovery.ae

By using the LWAL Recovery App, you acknowledge that you have read, understood, and agree to these Terms of Service.